Contact Center Agent Jobs In Dubai | Parisima Talent

Parisima Talent

Contact Center Agent Jobs In Dubai | Parisima Talent

Description

Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.

Responsibilities

Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.

Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis

Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance

Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS

Requirement

Prompt response to calls, answered within 3 rings

·           Accuracy when dealing with requests

·           Customer feedback

·           Abandoned call % within target

To apply for this job please visit www.bayt.com.

Check Also

Car Insurance in Dubai

A Guide to Comprehensive Car Insurance in Dubai

Comprehensive car insurance is a type of insurance coverage that provides the most extensive protection …