Customer Service Executive Jobs In Dubai | Tata International Limited
Tata International Limited
Customer Service Executive Jobs In Dubai | Tata International Limited
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Provides excellent service to customers, suppliers, and internal departments by closely monitoring each order to avoid costly errors and provide minimum disruption from initial order to delivery. And prepare all shipping and banking documents for bank submission.
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Responsibilities:
- Process and follow-up orders from beginning to end monitoring closely, anticipating and resolving potential issues with customers and suppliers.
- I’d like you to please develop relationships with customers and suppliers responding to their questions efficiently and courteously.
- Work with the India Operations team to ensure customer and supplier contracts are aligned, with no major discrepancies. Address, resolve, and identify discrepancies with the necessary person or entity.
- Prepare shipping/banking documents in conformity with L/Cs and Sales Contracts
- Perform checking on suppliers’ documents.
- Follow-up with banks to ensure documents are properly handled.
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Requirement
- Monitor inventory and alert traders and management of the aging inventory.
- Create and follow a detailed Checklist for every incoming vessel to each port.
- Communication with shipping agents via email and telephone as needed.
- Assist record keeping in CRM (customer/supplier feedback, inquiries, etc.).
- Manage Arrival Notices/Delivery orders to customers, stevedores, warehouses, and truckers.
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Recognize Common Scams
- Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
- Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
- Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
- Investment Scams: Offers of high returns with little risk are often fraudulent.
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Protect Your Information
- Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
- Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
- Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.
Verify Authenticity
- Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
- Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
- Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.
Stay Informed
- Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
- Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.
What to Do If You’re Targeted
- Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
- Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
- Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.
Resources
- Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
- Better Business Bureau (BBB): Provides business ratings and scam tracker.
- Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.
By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.
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