Front Desk Agent Jobs In Dubai | IHG Hotels & Resorts

IHG Hotels & Resorts

Front Desk Agent Jobs In Dubai | IHG Hotels & Resorts

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At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

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Responsibilities
  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
  • Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

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Requirement
  • Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language – extra language skills would be great, but not essential
  • Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills

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