Parts Advisor Jobs In Dubai | Al Futtaim Group

Description

The primary focus of the role will be to represent the brand and parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement and customer retention.

Responsibilities

• Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
• Enhance customer retention through consultation on customer needs and parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
• Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
• Active compliance to all standard operating procedures, company policies and Distributor programs to ensure consistency in the customer experience.

Requirement

1.- Stakeholder management.

2.- Customer management experience.

3.- Automotive parts experience.

4.- Communication skills.