Al Futtaim Group
Parts Advisor Jobs In Dubai | Al Futtaim Group
The primary focus of the role will be to represent the brand and parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement and customer retention.
- Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
- Enhance customer retention through consultation on customer needs and parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
- Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
- Active compliance to all standard operating procedures, company policies and Distributor programs to ensure consistency in the customer experience.
1.- Stakeholder management.
2.- Customer management experience.
3.- Automotive parts experience.
4.- Communication skills.
To apply for this job please visit www.bayt.com.