Reservation Agent Jobs In Abu Dhabi,UAE | ARK People Solutions

On Oct 30, 2023

Full Time
Abu Dhabi,UAE
Posted 9 months ago
18000 AED / Month

ARK People Solutions

Reservation Agent Jobs In Abu Dhabi,UAE | ARK People Solutions

Description:

Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers’ desired travel dates.

About the job

Pura Eco Retreats – Jebel Hafit Desert Park is an Eco-friendly way of your Unique Luxury Glamping & Authentic Camping Experience at the base of Jebel Hafit Mountain in Al Ain, United Arab Emirates.

We are looking for an experienced and customer service-oriented Reservation Agent to join our team at ARK People Solutions in Al Ain, Abu Dhabi, United Arab Emirates. The successful candidate will be responsible for providing excellent customer service in the hospitality industry. The Reservation Agent will be responsible for taking reservations, accurately entering customer information into our system, and providing accurate information to customers.

Responsibilities:

Handle customer inquiries and bookings for accommodation, restaurants, activities and other services.
Accurately enter customer information into our reservation system.
Provide customers with accurate information about rates, services, and availability.
Assist customers with any changes or cancellations to their reservations.
Follow up with customers to ensure their satisfaction with the service.
Monitor reservation system for accuracy and update as needed.
Respond to customer complaints in a timely and professional manner.
Keep abreast of changes in the hospitality industry.

Requirements:

High school diploma or equivalent; degree or certification in hospitality or customer service management as an advantage.
Previous experience in customer service or hospitality is preferred.
Excellent communication and customer service skills. Fluency in Arabic and English language is a must.
Proficiency in reservation software and computer systems. Familiarity in Cloudbeds system is highly desirable.
Strong organizational skills and attention to detail.
Ability to work in a remote and natural environment, with an understanding of the challenges and opportunities that come with it.
Flexibility to work in shifts, including evenings, weekends, and holidays, as required

To apply for this job please visit www.linkedin.com.

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Recognize Common Scams

Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
Investment Scams: Offers of high returns with little risk are often fraudulent.

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Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
Better Business Bureau (BBB): Provides business ratings and scam tracker.
Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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