SOLUTIONS & SERVICES CUSTOMER SERVICE REPRESENTATIVE Jobs In Sharjah | Duncan & Ross Consulting
Duncan & Ross Consulting
SOLUTIONS & SERVICES CUSTOMER SERVICE REPRESENTATIVE Jobs In Sharjah | Duncan & Ross Consulting
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- Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.
- Organize kick off meeting (Engagement Review) at purchase order reception for large or non-recurrent projects with all solution actors: Project Manager, Solution Sales and Finance (Change Point or Oracle Engagement reviews)
- Check customer’s Po & Book it in ERP order entry system to allow treatment from project manager
- POs follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
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Responsibilities
- Relay information to/from customers versus project manager / solution sales
- Support the credit management on customers’ overdue treatment with Solution Sales, Account Management & Finance
- Manage post sales activity for all solutions (on administrative standpoint)
- Contribute to the short-term backlog billing forecast exercise and its achievements.
- Provide agreed reporting to Solutions Sales, Customer, Finance & BPA Management
- Attend sales meetings, customer meetings and delivery center steering committees when required.
- Clean and update billing backlog to ensure billing on time.
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Requirement
- Experience in Solutions & Services business to Mobile & Banking sectors
- Sales administration and logistics (Payment Terms, Taxes, Customs Rules, )
- System Tools : ERP tools, IT Literate (Microsoft Pack Office, )
- Good organization skills & Rigor
- Use to work in complex administrative structures
- Customer oriented & availability
- Stress resistant
- Good oral & written communication
- Fluent English, French is a plus
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Protect Your Information
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Verify Authenticity
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Stay Informed
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What to Do If You’re Targeted
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Resources
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