Wells Fargo Careers | FIG Customer Care Consultant Jobs in Dubai

1- FIG Customer Care Consultant
Job: Full Time
Location: Dubai, UAE

Description:

Wells Fargo is seeking a Business Relationship Support Specialist.

Job Responsibilities:

• Ensure all clients receive a high standard of customer service, monitoring agreed SLA’s
• Effectively partner with other Wells Fargo departments to ensure client issues are addressed and escalated using our case management system in a timely manner
• Handle all Payment related escalations from either Clients or internal partners.  This could include Cancellations, Early release, Priority or Rejected payments, BCNR, charges and any other format related issues.
• Work with both RM’s and GPS in relation to new Clients.  Ensure all account opening/closing is handled correctly partnering with GPS Client Experience.

Job Requirements:

• Excellent verbal, written and interpersonal communication skills, with attention to detail
• Flexibility to work CET time zone and may be required to work on UK Bank holidays
• Demonstrated ability and dedication to provide high quality Customer Service
• Demonstrated ability working in a multicultural team environment and liaise with multiple offices across the regions.