Wells Fargo Careers | FIG Customer Care Consultant Jobs in Dubai
1- FIG Customer Care Consultant
Job: Full Time
Location: Dubai, UAE
Wells Fargo is seeking a Business Relationship Support Specialist.
- Ensure all clients receive a high standard of customer service, monitoring agreed SLA’s
- Effectively partner with other Wells Fargo departments to ensure client issues are addressed and escalated using our case management system in a timely manner
- Handle all Payment related escalations from either Clients or internal partners. This could include Cancellations, Early release, Priority or Rejected payments, BCNR, charges and any other format related issues.
- Work with both RM’s and GPS in relation to new Clients. Ensure all account opening/closing is handled correctly partnering with GPS Client Experience.
- Excellent verbal, written and interpersonal communication skills, with attention to detail
- Flexibility to work CET time zone and may be required to work on UK Bank holidays
- Demonstrated ability and dedication to provide high quality Customer Service
- Demonstrated ability working in a multicultural team environment and liaise with multiple offices across the regions.
To apply for this job please visit www.wellsfargojobs.com.