Customer Experience Agent Jobs In Dubai | Kitopi


Customer Experience Agent Jobs In Dubai | Kitopi

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Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
  • Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
  • Handle Clients at all channels including email, face to face, calls, tickets and social media.
  • Liaise with the cross functional teams to guarantee seamless onboarding to the client on Right Bite meal plan services.
  • Follow up on Client’s requests to ensure excellent customer experience.
  • Assign correct owners to customer request based on identified reasons.
  • Capture Voice of Customer and external surveys to learn customer perception and expectation.

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  • Arabic speaking and writing is required
  • Advance computer literacy/skills
  • Bachelor’s degree holder
  • Basic training on customer service/handling customer complaints
  • Good typing speed
  • Excellent business correspondence skills

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Verify Authenticity

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Stay Informed

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What to Do If You’re Targeted

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  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.


  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
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By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.


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