Informer
Kitopi
Customer Experience Agent Jobs In Dubai | Kitopi
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Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Responsibilities
- Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
- Handle Clients at all channels including email, face to face, calls, tickets and social media.
- Liaise with the cross functional teams to guarantee seamless onboarding to the client on Right Bite meal plan services.
- Follow up on Client’s requests to ensure excellent customer experience.
- Assign correct owners to customer request based on identified reasons.
- Capture Voice of Customer and external surveys to learn customer perception and expectation.
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Requirement
- Arabic speaking and writing is required
- Advance computer literacy/skills
- Bachelor’s degree holder
- Basic training on customer service/handling customer complaints
- Good typing speed
- Excellent business correspondence skills
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