Customer Experience Agent Jobs In Dubai | Kitopi

Kitopi

Customer Experience Agent Jobs In Dubai | Kitopi

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Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Responsibilities
  • Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
  • Handle Clients at all channels including email, face to face, calls, tickets and social media.
  • Liaise with the cross functional teams to guarantee seamless onboarding to the client on Right Bite meal plan services.
  • Follow up on Client’s requests to ensure excellent customer experience.
  • Assign correct owners to customer request based on identified reasons.
  • Capture Voice of Customer and external surveys to learn customer perception and expectation.

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Requirement
  • Arabic speaking and writing is required
  • Advance computer literacy/skills
  • Bachelor’s degree holder
  • Basic training on customer service/handling customer complaints
  • Good typing speed
  • Excellent business correspondence skills

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To apply for this job please visit www.linkedin.com.

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Recognize Common Scams

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  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

Protect Your Information

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  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
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Verify Authenticity

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  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

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  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.

Resources

  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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