Incident Manager | The Emirates Group Jobs in Dubai

Description:

To manage the Technical Operations Centre on an operational and administrative level. To ensure that the incident management and operational management process are understood, lived and continuously improved within Emirates Group IT and that the staff of Technical Operations Centre is trained on a regular basis.

Job Requirements:

• Information Technology.Other : 5+ Years
• Degree or Honours (12+3 or equivalent)
• Relevant industry standard certification for example in ITIL/CCNA/MCSE Experience: – 5+ yrs of specialist technical experience within an IT operational based environment. – Must have extensive proven experience in Airline systems and operations and environments of a similar size and complexity Knowledge/skills: – Incident and Service Desk – Problem Management – Infrastructure – Operations – User support – Leadership